Android - Digital Skills IGO Forum https://www.digitalskillsigo.org/community/android/ Digital Skills IGO Discussion Board en-GB Tue, 02 Jun 2026 14:00:16 +0000 wpForo 60 Factory Reset Protection https://www.digitalskillsigo.org/community/android/factory-reset-protection/ Thu, 08 Aug 2024 09:17:58 +0000 I have a client with a Motorola phone bought several years ago but never used.  She has no memory or record of either her email address or the phone number of the long expired pay as you go SIM.  Google does not allow reactivation of a device after a factory reset without the details of the account previously on it, unless this is removed prior to the reset.

There are paid for apps to overcome this (purportedly) but if anyone knows of a free app or procedure, it would be much appreciated.

Thanks 

Keith

]]> Android Keith Jeremiah https://www.digitalskillsigo.org/community/android/factory-reset-protection/